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Académie
HVAC
HVAC Excellence Employment Ready Certification
Customer Service - Professionalism & Communication Skills
Vérification des connaissances
Customer Service - Professionalism & Communication Skills
Vérification des connaissances
Vérification des connaissances
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When a customer asks a technical question the technician cannot answer, the professional response is to
A
Tell the customer the question is too technical for them to understand
B
Acknowledge not having that information, offer to research it and follow up, or contact technical support while on site
C
Tell the customer the question is outside the scope of the service call
D
Provide a confident answer to avoid appearing unknowledgeable
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