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HVAC
HVAC Excellence Employment Ready Certification
Customer Service - Professionalism & Communication Skills
Knowledge Check
Customer Service - Professionalism & Communication Skills
Knowledge Check
Knowledge Check
1 / 15
If a technician notices pre-existing damage near the equipment before beginning work, what should they do?
A
Notify the company's insurance department before proceeding
B
Ignore it and proceed - pre-existing damage is not the technician's concern
C
Point it out to the customer and take a photo before starting work
D
Fix the damage as a courtesy and include it in the final invoice
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